Refund and Returns Policy for Coutureupciteino

Effective from: January 2, 2025

At Coutureupciteino, we are committed to providing the best shopping experience for our customers. If you are not completely satisfied with your purchase, we offer a straightforward and hassle-free Refund and Returns Policy to ensure you can shop with confidence.

1. Returns

We accept returns on most products, with the following conditions:

1.1. Eligibility for Returns

  • Return Period: You can return items within 30 days of receiving your order.
  • Condition: The item must be unused and in its original packaging (including all tags, accessories, and manuals). Items that have been used, altered, or damaged will not be accepted for return.
  • Non-returnable Items: Certain items such as personalized products, gift cards, and clearance items are non-returnable. Please check the product page for details.

1.2. Return Process To initiate a return, follow these steps:

  1. Contact Us: Email our customer support team at info@coutureupciteino.com with your order number and the item you wish to return. Alternatively, you can call us at (703) 541-1023.
  2. Return Authorization: Our team will provide you with a Return Authorization Number and instructions for returning the item.
  3. Return Shipping: You are responsible for the cost of return shipping, unless the product is defective or was damaged during transit. We recommend using a trackable shipping method for your return.
  4. Inspection and Approval: Once we receive the returned item, it will be inspected. If it meets our return requirements, we will proceed with your refund.

2. Refunds

2.1. Refund Process

  • Once your return is approved, we will process your refund to the original payment method within 7-10 business days.
  • Shipping costs are non-refundable. If you received free shipping, the cost of the original shipping will be deducted from your refund.
  • Please note that the time it takes for the refund to appear on your account may vary depending on your payment provider (credit card issuer, bank, PayPal, etc.).

2.2. Partial Refunds In certain cases, if the returned item is not in original condition, is damaged, or is missing parts, we may issue a partial refund.

3. Damaged or Defective Items

3.1. Reporting Damage or Defects If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide you with a return label at no cost to you. Once the item is returned and inspected, we will either send you a replacement product or issue a full refund.

3.2. How to Report a Damaged or Defective Item

  • Email us at info@coutureupciteino.com or call (703) 541-1023.
  • Provide your order number and a description of the issue, along with photos of the damaged or defective item.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, please follow the standard return process and place a new order for the item you prefer.

5. Cancellations

5.1. Order Cancellation If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled. In this case, you will need to follow our return process after receiving the item.

5.2. Cancellation Fees If your order is canceled before it has been processed, no fees will be applied. However, if you cancel an order after it has been shipped, you will be responsible for the return shipping costs.

6. Customer Support

If you have any questions regarding our Refund and Returns Policy, or need assistance with a return or refund, please do not hesitate to contact us:

Our customer support team is available to assist you from 9:00 AM to 5:00 PM EST, Monday to Friday.