Refund and Returns Policy for Coutureupciteino
Effective Date: April 12, 2025
At Coutureupciteino, we are committed to providing high-quality products and services that meet your expectations. However, we understand that there may be times when you need to return a product or request a refund. This Refund and Returns Policy explains how we handle these situations and the conditions under which refunds or returns will be accepted.
By using our services or purchasing our products, you agree to the terms outlined in this policy. If you do not agree with these terms, please refrain from using our website or services.
1. Products Eligible for Return
We accept returns for products purchased from our website under the following conditions:
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Unopened and Unused Items: Items must be returned in their original, unused condition and packaging.
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Time Frame: Returns are accepted within 14 days from the date of purchase. After this period, we cannot offer a refund or exchange.
2. Non-Refundable Items
The following items are non-refundable:
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Used or Opened Products: Once a product is opened or used, it cannot be returned unless it is defective.
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Gift Cards: Gift cards are non-returnable and non-refundable.
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Customized or Personalized Products: Products that have been customized or personalized cannot be returned.
3. Refunds for Services
For services rendered at Coutureupciteino, we offer partial refunds if the service has not been fully completed or if there was an issue with the quality of the service provided.
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Appointment Cancellations: If you cancel your appointment within 24 hours, we will offer a full refund. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee or loss of deposit.
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Service Dissatisfaction: If you are dissatisfied with a service, please contact us immediately, and we will work with you to resolve the issue. In some cases, we may offer a partial or full refund based on the circumstances.
4. How to Initiate a Return or Refund
If you need to return an item or request a refund, please follow these steps:
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Contact Us: Reach out to our customer service team by email at coutureupciteino@gmail.com or call us at 607-561-9160 to inform us of your return or refund request.
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Provide Order Details: Please provide your order number, item description, and reason for the return or refund.
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Return Shipping: If your return is approved, you will receive instructions on how to return the product. You will be responsible for the return shipping costs unless the item is defective or damaged.
Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at coutureupciteino@gmail.com to initiate the exchange process.
6. Late or Missing Refunds
If you have not received a refund after it has been approved:
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Check your bank account: It may take some time before your refund is officially posted.
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Contact your credit card company: There may be a delay before your refund is officially posted.
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Contact your bank: Refunds often take some time to process through the bank. If you’ve done all of this and still have not received your refund, please contact us at coutureupciteino@gmail.com.
7. Exchanges for Damaged or Defective Items
If the item you purchased is defective or damaged, we will happily offer a replacement or a full refund. To request a return for a damaged item:
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Contact us immediately via email at coutureupciteino@gmail.com with clear images of the damage or defect.
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We will provide a return shipping label and guide you through the process.
8. Changes to This Policy
We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our refund and return procedures.
9. Contact Us
If you have any questions regarding this Refund and Returns Policy or need assistance with a return or refund, please feel free to contact us using the details below:
Coutureupciteino
Street: 3260 Frosty Lane
Phone Number: 607-561-9160
Email: coutureupciteino@gmail.com
Website: https://coutureupciteino.com/